Our Products
How are your products made?
All of our ceramics are handbuilt and hand thrown. As with anything handmade, variations in size, shape, color and glaze consistency will occur. Each piece is one of a kind. (Handmade products are not for everyone)
Are your products dishwasher and microwave safe?
Most of our products are dishwasher and microwave safe. Though our ceramics are dishwasher safe, we recommend hand washing to keep the pieces in the best condition possible. Always use nonabrasive detergents.
For microwave use, the same precautions are taken as when using an oven, always remove pieces with care, as they will be hot and will remain hot for a while. To avoid temperature shock, gradual heating and cooling is recommended. (do not place cold or freezing ceramics into a microwave or hot oven).
Do your mugs get hot with hot beverages?
Yes, like any ceramics, our mugs do get hot after they are microwaved or filled with hot beverages.
If I buy two mugs, will they be the same size?
They will be similar in size. with the handmade nature, they will not be identical in size.
Can you share information on your making process (ie: Technique, glazes, glaze brands, clay…etc)?
We are self-taught potters. We enjoy researching and learning the making process. We’ve come up with our brand style / techniques from years of designing, testing and learning from trial and error. Therefore, we do not give out our making process but encourage people to do their own research.
Shipping
How long does it take for you to ship out the order?
All orders will be ship within 5 business days.
Do you ship internationally?
No, not at this time.
How much does shipping cost?
Shipping cost is calculated based on the weight of the package and destination from origin.
What if I put an incorrect shipping address?
If you have not received a shipping notification email, that means the package has not shipped out yet. If your package is shipped, we will not be responsible for orders that are shipped to incorrect addresses.
Is shipping fee refundable?
All shipping and return shipping fees are non-refundable.
My package marked delivered, but I have not receive the package.
Please contact your local post office to see if they have any information on your package. If you suspect mail theft, please file a report with USPS asap. Please note we are not responsible for packages that are marked as delivered.
My package is stuck in transit.
If your package is stuck in transit, please let us know and we will file a search request with USPS. If the problem is not resolved, we will file a package missing report. Please note that shipping fee is non-refundable.
Why is shipping fee not refundable if the package is insured?
In cases where we have to file a claim with USPS. They only offer the product value but not the shipping fee. Therefore, shipping fee is non-refundable.
Please noted that during the holidays, there will be a possibility of delays and complications. We encourage you to be patient with this process. Please feel free to contact us if you have any questions and we will do our best to assist. Unfortunately, we can not offer refund on orders that are delayed.
Returns
Do you accept returns or exchanges?
No. All sales are final. Please thoroughly read the product details and FAQs pages before making your purchase. Shipping and return shipping costs are non-refundable. Restocking fee will apply if returns are accepted. We do not offer exchanges.
What if my order arrive broken?
We properly package our products to avoid breakage. If an item should arrive broken by the shipping process, please contact us within 2 days of receipt with a photo to arrange for a replacement. Please hold on to the broken products until the postal insurance is processed.
Do you do wholesale?
No, we currently are not accepting new wholesale accounts due to our busy production schedule and limited studio capacity.
Do you reserve, hold items or accept preorders?
Due to the amount of requests, we no longer reserve, hold items or accept preorders. We want to be fair to everyone who is interested in purchasing on a first come first serve basis.
Do you offer custom orders?
No, we currently do not offer custom orders.
When do you restock?
We currently do not have a set restock schedule. The fastest way to receive news on restocked merchandise is to sign up for our newsletter or follow us on instagram.
A collection is out of stock, when will you restock?
We focus on producing one collection at a time. If the collection is on the website, even if it’s sold out, we will still be making more items within that collection.
I saw some products on your Instagram/Facebook but not on your website, can I still purchase it?
If they are not on the site, they are currently not available to purchase. All items available to purchase are online. Please stay tuned for the next restock.
Do you sell anywhere else other than online, like in any stores?
We currently only sell online.
Damaged Goods
Please note that all of our products are hand-made and therefore each possess unique characteristics. Small imperfections are often inherent to the natural materials we work with and are what makes each piece unique. However, if your item arrives damaged in any way we urge you to reach out to us immediately.
Damaged goods must be reported immediately upon receipt of goods.
Faulty items will be replaced by the same type of product, subject to availability.
Privacy
we care about your privacy. we collect basic info like your name and email to enhance your shopping experience, send updates, and improve our services. we prioritize data security and do not share your information without your consent. you control your information. contact us to view, edit, or delete it. questions? Email us at emilywickse@gmail.com